Refund policy

Return & Refund Policy

Last Updated: July 19, 2026

At Luxvero, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it.
  • Have all original tags attached.
  • Be in its original packaging.
  • Include proof of purchase or your order confirmation.

How to Start a Return

To start a return, please contact us at support@luxvero.ca with your order number and reason for the return.

Returns must be authorized before they are shipped. Once your return request has been approved, we will provide the correct return address and detailed return instructions.

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

If your return is accepted, we'll provide instructions on how and where to send your package.

Return Shipping Costs

Unless your item is defective, damaged, or incorrect, Customers are responsible for the cost of return shipping unless the item is damaged, defective, incorrect, or otherwise required by applicable consumer protection laws.

Original shipping charges (if any) are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item
  • A defective item
  • The wrong product

contact us as soon as possible at support@luxvero.ca

Please include photos of the issue so we can evaluate it and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards
  • Sale or clearance items (unless required by law)
  • Perishable goods
  • Personal care products
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before making a return request.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please:

  1. Request a return for your original item.
  2. Once your return is approved, place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

Returned items must:

  • Be unused and unworn
  • Include original tags
  • Be in original packaging
  • Include proof of purchase

This right applies only where required under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 10 business days after approval.
  • Your bank or credit card provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@luxvero.ca

Contact Us

If you have any questions regarding returns or refunds, we're happy to help.

Luxvero

Website: https://luxvero.ca

Email: support@luxvero.ca