Shipping policy

🚚 Shipping Policy

Last Updated: July 20, 2026

At Luxvero, we are committed to delivering your order safely and efficiently. Please review our shipping policy before placing an order.

📦 Order Processing

All orders are processed within 1–3 business days after your payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume or promotional events, processing may take slightly longer. If there is a significant delay, we will notify you by email.

🌍 Shipping Destinations

We currently ship to:

  • 🇨🇦 Canada
  • 🇺🇸 United States
  • 🌎 Selected international countries

If your country is unavailable during checkout, we are currently unable to deliver to that location.

🚚 Shipping Rates

🇨🇦 Canada

Free Standard Shipping on all orders.

Estimated delivery:
7–15 Business Days

🇺🇸 United States

Free Standard Shipping on all orders.

Estimated delivery:
7–15 Business Days

🌎 International Orders

Shipping rates for international destinations are calculated at checkout based on your delivery location.

Estimated delivery:
7–20 Business Days

International shipping charges, if applicable, will be displayed before you complete your purchase.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).

Tracking information may take 24–72 hours to update after shipment.

🌎 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government fees.

These charges are determined by your country's customs authority and are the responsibility of the customer.

Luxvero is not responsible for these additional charges.

⚠️ Delivery Delays

Estimated delivery times are not guaranteed.

Occasionally, deliveries may be delayed due to:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Other circumstances beyond our control

We appreciate your patience should any unexpected delays occur.

📬 Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

Please contact us immediately if you notice an error after placing your order. While we will do our best to assist, we cannot guarantee address changes once an order has entered processing.

📦 Lost, Stolen or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Include:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

We will investigate the matter with the shipping carrier and work toward an appropriate resolution.

❌ Order Changes & Cancellations

Orders may only be cancelled or modified before they have entered processing.

Once an order has been processed or shipped, it cannot be cancelled.

📧 Contact Us

If you have any questions regarding shipping or your order, please contact us.

Luxvero

Email: support@luxvero.ca

Website: https://luxvero.ca

Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

We aim to respond to all inquiries within 24 business hours.